Delivery and Shipping

When will my order ship?

Our pine is carefully gathered fresh from Ontario forests and prepared in small batches. Because harvesting depends on safe forest conditions, weather such as heavy rain, snowstorms, or other seasonal conditions may occasionally affect our processing schedule.

Each order is prepared with care. Please allow 2–5 business days for your order to be processed before it ships.

We plan our harvesting around the weather whenever possible to ensure your tea is gathered and prepared with the quality and freshness you expect. In the rare event that weather creates a longer delay, we will do our best to keep you informed.

Once your order has been fulfilled, you will receive an email confirmation with tracking information when it is available. Delivery times begin after your order has shipped and vary by destination and carrier.

Fresh Undried Pine Tea

Fresh Undried Pine Tea is carefully gathered and prepared to preserve its bright, vibrant character.

When your Fresh Undried Pine Tea arrives, please freeze or refrigerate it promptly to help maintain freshness. Refer to the product page and package instructions for the most current storage guidance.

My tracking has not updated

If you receive a fulfillment confirmation but tracking does not show movement right away, your parcel may be waiting for the carrier’s next pickup or initial scan. Tracking can take up to one business day to begin updating.

If the tracking has not updated after 2-3 business days, please email hello@woodlanders.ca with your name and order number.

I entered the wrong shipping address

Please review your shipping details carefully when placing your order.

If you entered an incorrect address, contact us as soon as possible at hello@woodlanders.ca with your name and order number. We will do our best to update the address before the order ships.

Once an order has been shipped, we may not be able to make changes or reroute the package. Customers are responsible for providing a complete and accurate shipping address. Additional shipping charges may apply if an order is returned or must be sent again because of an incorrect address.

I did not receive an email

If you have not received an order confirmation or shipping email, please check your spam, junk, and promotions folders first.

If you still cannot find it, email hello@woodlanders.ca with your name, the email address used at checkout, and your order number if available. We will be happy to help.

Carriers and delivery times

Shipping options and estimated delivery times are shown at checkout based on your delivery address.

We may use Canada Post, UPS or Purolator, or another trusted carrier to provide the most reliable available service for your location. Once your order ships, you will receive tracking information so you can follow its delivery progress.

Delivery estimates are provided by the carrier and are not guaranteed. Weather, high seasonal volume, rural delivery routes, customs requirements, and other circumstances outside of our control can affect delivery timing.

Shipping issues

Once a parcel has been handed to the carrier, Woodlanders Artisan is not responsible for delays, missed deliveries, lost or stolen packages, or carrier errors.

For the most current delivery status, use the tracking link in your shipping confirmation email. If your package appears delayed, please contact the carrier directly using your tracking number.

If you need help understanding an order status or locating your tracking details, contact hello@woodlanders.ca with your name and order number.

Need help?

We’re here to help with questions about your order, shipping, storage, or choosing the right pine tea.

Email hello@woodlanders.ca and include your name and order number when applicable.