Return Policy
Have a problem with your order? Please let us know—we are happy to help. Contact us at hello@woodlanders.ca with your name, order number, and a brief description of the issue.
Order cancellations
Online orders may be cancelled within 24 hours of being placed, provided they have not yet been processed or shipped.
Because our pine tea is carefully gathered and prepared in small batches, we may not be able to make changes once an order has entered processing. To request a cancellation within the 24-hour window, email hello@woodlanders.ca as soon as possible.
We do not offer price adjustments on previous purchases.
Fresh Undried Pine Tea
Fresh Undried Pine Tea is gathered and prepared with care. Due to the perishable nature of this product, we cannot accept returns or offer refunds once an order has been processed or shipped.
Please freeze or refrigerate Fresh Undried Pine Tea promptly upon delivery to help maintain its freshness. If your order arrives damaged, incorrect, or with a quality concern, contact us within 3 days of delivery at hello@woodlanders.ca. Please include your order number and clear photographs of the product and packaging.
Naturally Air-Dried Pine Tea and Pine Powder
For food-safety reasons, we cannot accept returns of tea, tea bags, loose-leaf tea, or pine powder once they have been shipped.
If you receive an incorrect, damaged, or defective item, contact hello@woodlanders.ca within 3 days of delivery. Include your order number and photographs of the item and packaging so we can review the issue and help resolve it.
Teapots, mugs, and brewing accessories
Unused teapots, mugs, and brewing accessories may be eligible for return within 15 days of delivery, provided they are in their original, unopened packaging and in resalable condition.
Return shipping is the customer’s responsibility unless the item arrived damaged, defective, or incorrect. Once the returned item has been received and inspected, an eligible refund will be issued to the original payment method.
To begin a return, email hello@woodlanders.ca with your order number and the reason for your return. Please do not send items back without contacting us first.
Gift cards
Gift cards are non-refundable and cannot be exchanged for cash, except where required by law.
Shipping issues
Once an order has been shipped, carrier delays, missed deliveries, lost or stolen packages, and delivery errors are outside of Woodlanders Artisan’s control. Please use the tracking information provided in your shipping confirmation email for the most current delivery updates.
If your order arrives damaged or incorrect, contact us promptly at hello@woodlanders.ca, and we will do our best to help.
Contact us
For questions about cancellations, returns, damaged items, or an order concern, contact:
Please include your name and order number so we can assist you as quickly as possible.